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AboutMatch’s niche is all the products and services across the customer journey, from sales and service to customer experience and back office. Below is a list of the most popular offerings which we match:
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Software / as a service: Contact centre / call centre software, web chat, knowledge management, workforce management, call/screen recording, quality monitoring, social media management, CRM solutions, web/IVR self-service, speech analytics, apps, call tracking, mobile customer service, customer feedback systems
Telephony systems
Cloud, hosted, premise-based solutions; custom development / website & app design
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Contact centres - phone/IVR, email, SMS, social media, chat, web, apps, mail, fax
Face-to-Face - field sales, kiosks, events
Back office - processing of claims, forms, receipts, applications, data
Sales, service, collections, lead generation, social media management, database cleansing, direct response, surveys, technical support, counselling, emergency support, telephone interpreter service
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Video production and personalised video marketing
Social media monitoring
Digital marketing: online advertising (eg. Facebook, Youtube), affiliate marketing consulting, SEO, SEM (eg. Google pay per click), lead generation (eg. e-book and white paper download programs)
Website design and mobile app development
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List rental - business and consumer lists; telemarketing lists; permission-based email lists, fax lists, mailing lists
Database validation - phone numbers, mailing addresses, email addresses
Data segmentation
Data cleansing / washing
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Cost reduction, operational review, sales performance, customer experience, customer satisfaction, workforce management (WFM), quality assurance, disaster recovery/business continuity planning, process re-engineering, benchmarking, procurement assistance, service strategy, self-service strategy, social media strategy, offshoring, change management, project management, technology, telecommunications
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Frontline, support, technical, management and executive roles
Operations, business development/sales, solution design, pre-sales, bid management, account management, project management, change management, human resources, quality assurance, workforce planning, I.T., reporting, business analysis, continuous improvement
Permanent placements and fixed contracts
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Training design and delivery
On-site or on-line
Qualification-based or custom-built training
Customer contact, Sales, Leadership, Diversity, Cultural change training
Coaching
Training across all levels of the organisation, from frontline to executive
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AboutMatch is continuously reviewing its product and service categories, and welcomes inquiries from all quality suppliers in the "customer" supply chain. Please contact us if you'd like to discuss your offering.
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