Leading industry analyst joins AboutMatch to
provide one-stop shop for UK contact centres
UK – January 16th
2019
AboutMatch is the business world’s answer to online
dating, matching the market for hundreds of the products and services which help UK businesses acquire and service customers. The company is an independent
division of Matchboard Pty Ltd, a prestigious and rapidly-growing Australian
company which has been awarded “2018 Business of the Year”
and was named as one of the country’s “200 Businesses of Tomorrow”.
Founder Sharon Melamed
announced, “I’m thrilled to advise that Steve Morrell - the experienced contact
centre industry analyst and founder of ContactBabel – will lead our UK
business effective immediately.” .jpg)
Steve explains: “I
founded ContactBabel in 2001 with the express intention of becoming a trusted
source of information to both contact centres and their suppliers. Through our
large-scale primary research, ContactBabel shows suppliers what their potential
customers want, and provides reliable and accurate information to contact
centres about what’s available in the market.
“AboutMatch gives the
opportunity to make this relationship even closer. The online matching engine
interprets the exact needs of the potential customer, generating an accurate
shortlist of quality suppliers ready to assist. I am very excited by the
possibilities that AboutMatch can offer to the UK customer contact industry,
and when the opportunity came to lead the UK expansion of a successful business
model, it was an easy decision for me to make.
“While AboutMatch and
ContactBabel will continue to operate independently, we will work closely to
provide a one-stop shop for UK businesses looking not only for high-quality
research and analysis, but also practical and actionable assistance with
finding the right supplier for them.”